For years I lost money and time due to roadside fake parts. The turning point? Discovering the Shacman Website Authorized Agent that connected me with genuine bearings.
Mwansa Simbeye, a veteran truck driver plying the Lusaka–Copperbelt route, shares his frustrating experience: three times his Shacman broke down because of counterfeit wheel bearings bought from informal dealers. Each time, the repairs cost thousands of kwacha and weeks of downtime.
It wasn’t until he located the official Shacman Website Authorized Agent portal that he finally secured durable, certified components. This is his testimony and a warning to every fleet owner.
Mwansa owns a 2018 Shaanxi Automobile F3000 dump truck. In early 2024, he bought “genuine” bearings from a roadside stall in Kafue. After driving 200 kilometers, the wheel hub seized up. He went back and bought another set—which turned out to be counterfeit as well. The third time, he bought the same parts, supposedly of original quality, from another roadside stall near Kitwe, but the delivered product was of inferior quality and broke down in less than a week.
“Each breakdown meant lost contracts, towing fees, and expensive emergency repairs. I almost sold the truck,” he says. Then his brother in South Africa sent him a link: the official Shacman Website Authorized Agent locator.
Through that site, he identified Shacman Official Authorized Agent in Lusaka — Excel Machinery Ltd. — and bought bearing kits with QR code authentication. They have already lasted 18,000 km with zero wear.
Fake bearings overheat and lock wheels; CVSA reports 40% of truck fires start in wheel ends. Trust a Shacman Website Authorized Agent for certified heat-treatment.
Counterfeit parts seem cheap but cause 3x more downtime. Mwansa saved 11,000 ZMW by using the Shacman Official Authorized Agent network.
Every bearing from a Shacman Official Authorized Agent has a unique serial, verifiable via the official site .
“I now bookmark the Shacman Website Authorized Agent page on my phone. No more guesswork,” says Mwansa.
According to SHACMAN’s official certification portal , Zambia is among the key African countries with multiple authorized agents. Lusaka, Kitwe, Ndola, and Livingstone all have certified points. The list is updated monthly.
Excel Machinery Ltd – verified Shacman Website Authorized Agent since 2019.
Copperbelt Truck Centre – new Shacman Website Authorized Agent opened 2024.
Northern Spares Ltd – authorized agent for bearings and drivetrain.
“I visited the Kitwe Shacman Official Authorized Agent last month. They showed me the Shacman authentication sticker. Finally, peace of mind.” – Joseph Chanda, fleet manager.
My name is Mwansa Simbeye, and I’ve driven Shacman trucks for 12 years. Between January and March last year, I suffered three separate breakdowns due to counterfeit bearings. The first time, I was near Chirundu border; the bearing disintegrated, and I had to wait two days for a tow. The roadside vendor in Kafue had assured me it was “original Shacman,” but there was no包装, no serial number.
After the second failure, I grew suspicious. A mechanic friend told me that genuine Shacman bearings have an etched logo and come in sealed boxes. The ones I bought were plain. Still, I had no choice but to buy locally again because my truck was stranded. That third set wore out after 500 km, destroying the hub. Total losses: over 25,000 ZMW including part replacements and lost freight.
Then I remembered seeing a sticker on an old cab: “Find your Shacman Website Authorized Agent at shacman.com.” I accessed the site via my smartphone, clicked on Network, selected Zambia, and found three authorized agents. I called Excel Machinery in Lusaka — they asked for my chassis number and confirmed the correct bearing part number. I drove there, and they even let me scan a QR code that linked to the official Shacman Website Authorized Agent verification page. The difference was night and day. The bearings have now done 20,000 km and still feel tight.
I’ve since directed five fellow drivers to the Shacman Website Authorized Agent locator. One of them, Chileshe, also discovered he’d been sold fake brake pads. Using the official Shacman Official Authorized Agent network, he replaced them and avoided a potential disaster. The roadside sellers thrive on ignorance, but the Shacman Official Authorized Agent portal brings transparency.
Do not trust any vendor claiming to sell “original Shacman parts” unless they appear on the official Shacman Official Authorized Agent registry. Counterfeit bearings continue to endanger lives across Zambia. Verify before you buy!
SHACMAN has authorized agents in over 50 countries including Zambia, Zimbabwe, Tanzania, and South Africa. In 2024, the number of Shacman Website Authorized Agent outlets in Africa grew by 22%.
98% of parts claims handled by a Shacman Official Authorized Agent are resolved within 48 hours, compared to weeks for roadside purchases.
The Shacman Official Authorized Agent locator receives over 5,000 visits monthly from Zambia alone .
Mwansa now checks the Shacman Website Authorized Agent page before every long haul. “It’s my pre-trip ritual. If I need a part, I know exactly where to go,” he says.
SHACMAN is intensifying efforts to combat counterfeits. New this year: every Shacman Website Authorized Agent will feature a digital verification terminal. Mwansa hopes that the Zambian government will also regulate spare parts imports, but until then, the Shacman Website Authorized Agent remains the single trusted source.
“I share the link to the Shacman Website Authorized Agent locator in every driver WhatsApp group. We must protect each other,” he adds. With the right information, Zambian drivers can avoid the trap that caught Mwansa three times.
Learn More about genuine parts
